General Electric has created case-based reasoning systems for remote diagnostics, call center automation, and internal
productivity projects. CBR applications have been used to remotely diagnose x-ray machines, locomotives, and aircraft
engines. Call centers have CBR systems that assist call takers in helping customers, provide web based customer
self-service, and suggest standard responses to e-mail message. Productivity tools based on CBR have automated the
appraisal of residential property for GE Mortgage, helped GE Plastics determine the correct pigments for creating a
custom color plastic, and allowed GE Plastics to provide a web based tool for selecting a plastics' color.

Keywords: Case-Based Reasoning, General Electric, Applications, Remote Diagnostics, Call Center, Productivity,
Medical Systems, Locomotives, Aircraft Engines, Appliances, Web, e-mail, Mortgages, Plastics, Color