Colleen Canavan

Colleen T. Canavan

2003 - 2004 MLIS, Drexel University, Philadelphia, PA (expected 12/04)

1994 - 1998 BA, Sociology, Vassar College, Poughkeepsie, NY

2002-current CTB/McGraw-Hill, Delran, NJ

In collaboration with state departments of education, develop scoring guidelines for essay- and short-response items in language arts and mathematics for educational standardized tests
Manage all aspects of the scoring process for a specific content area. Create training materials, conduct training sessions of up to 100 test evaluators, monitor evaluator accuracy, and counsel evaluators falling below established quality control guidelines
In addition to content supervisor functions, work on special assignments as requested by department manager. Recent activities include the development of training manuals for supervisors and team leaders, and the development and implementation of a leadership workshop for new team leaders

Assigned scores to essay- and open-response standardized test items. Consistently maintained above-average ratings in accuracy and production
Assisted in evaluator training and monitored scoring accuracy of evaluators

2000-2001 IMPAC Medical Systems, Cambridge, MA

Managed growing office of medical technology company under limited supervision by manager at remote office. Responsible for Human Resources activities including recruitment, new-hire orientation, and benefits administration

1998-2000 United Behavioral Health, Philadelphia, PA

Managed office of managed mental-healthcare organization. Self-trained for position and completed duties under limited supervision of Vice President. Responsible office telecommunications, build-outs, and vendor services
Developed training sessions for new hires regarding office security and telecommunications
Developed office's first business contingency plan for emergency management
Provided on-call accessibility 24 hours a day

Supervised 10 assistants staffing the care-management call center. Provided training for new hires, led weekly meetings and conducted regular performance reviews
Regularly analyzed call center data to ensure service goals were met
Introduced the first cross-training initiative in department, resulting in increased rapport between call center employees and clinical staff

Triaged calls from patients and mental health providers, certified routine care and entered clinical data in patient charts
Received Employee of the Quarter Award, 1999